Making a complaint
We endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, then we encourage you to contact us. Please call us, send us an email or put your complaint in writing to our office. We aim to resolve complaints immediately. Where this is not possible, we will acknowledge the receipt of your complaint within 48 hours. We will then explain our process to resolve your complaint and tell you who will handle your complaint.
If you are not satisfied with our response after 30 days, you can lodge your complaint with the Australian Financial Complaints Authority. You can contact AFCA on 1800 931 678, or via their website www.afca.org.au. AFCA provides fair and independent financial services complaint resolution which is free to consumers.
Dean Greacen & DMG Advice Albury Pty Ltd, trading as DMG Advice, are Authorised Representatives of DMG Licensee Services Pty Ltd, ABN: 55 663 776 485 Australian Financial Services Licensee 545863,
Registered Office at Suites 2&3, Level 1, 520 Swift Street Albury NSW 2640.
